Wild Encounter - Western Grey Kangaroo

Kangaroos

Join us down under in Australasia to meet our mob of Western grey kangaroos up-close! You will be guided into our Kangaroo Walk-Thru and will have the opportunity to watch the mob enjoy one of their favourite treats. Learn all about this iconic Australian species and what it takes to care for them year round.

Yearly Availability: May-October

Capacity: 8

Experience Length: 30-45 minutes

Meeting Location: Entrance to Eurasia Wilds by the Bactrian Camel and Asian Wild Horse statue.

Directions: The meeting location is approximately a 10-minute walk from the Front Entrance Gates. After entering the zoo, turn right and walk past the Zootique and Goat World into the Core Woods. When you reach the Caribou Cafe and the airplane, take the path to the right. Continue straight until you see the Australasia Pavilion, then veer left towards the Eurasia Wilds sign.

Age Recommendations: Suitable for ages 5+

Rules and Policies

Wild Encounter tickets do not include Zoo admission: Zoo admission must be purchased separately 

Interaction: This encounter involves the opportunity to feed our Western grey kangaroos, however, it is up to the animals to choose to participate and we cannot guarantee the duration of time the animals will spend engaging with us. Staff also have the ability to deny feeding, or change the encounter based on the animals’ health, safety, and behavioural needs

Drugs & Alcohol: Impairment due to alcohol or drugs is not permitted before or during your Wild Encounter. Anyone who is drinking or appears to be even slightly intoxicated before the Wild Encounter will be denied participation. Refunds or alternate dates will not be given. 

Adult Supervision: Children under the age of 12 years must be accompanied by a paying adult (at least 18 years of age)

Children 2 & Under: To maintain guest capacity limits, tickets (free of charge) are mandatory for all children 2 & under. 

Reschedule/Cancellation: By purchasing tickets, you are agreeing to the following refund policy. Exceptions will not be made. The Wild Encounters team requires at least 48 hours’ notice prior to your scheduled encounter to process any refund or rescheduling requests. Failure to attend your encounter at the scheduled date and time will result in forfeiture of your tickets, and refunds will not be issued. Please ensure you arrive at the designated meeting location before your scheduled start time. Late arrivals or guests who are unable to locate the meeting point will not be eligible for refunds. We recommend reviewing your confirmation details carefully and allowing extra time to navigate the Zoo. 

Strollers/Personal Items: Strollers/wagons are permitted to be brought behind-the-scenes but must be left in designated areas.

Accessibility: This encounter is wheelchair accessible, but the area includes uneven grassy terrain. Please note that, as with all Wild Encounter experiences, animals may choose not to participate if they are startled or unsure of their surroundings. Guests with disabilities who require the assistance of a support person are encouraged to email us before making a reservation so we can provide the appropriate support and ensure the best possible Wild Encounter experience. At this time, service animals cannot be accommodated in behind-the-scenes areas. The Access 2 Card is accepted for support persons. 

Fees: A processing fee of $1.00 per ticket will be applied at checkout.

Please contact us at wildencounters@torontozo.com or call us at 289-200-4362 for more information.